Patient Services Specialist

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health‑related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond.

This is where world‑class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values‑based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Employees may have cash‑handling responsibilities.

• Greet and assist pediatric patients and families with questions and provide support.
• Answer incoming calls, schedule appointments, document messages, and respond to inquiries professionally and promptly.
• Register patients, check in/out, verify and update demographics and insurance to avoid delays in care and ensure billing accuracy.
• Ensure all registration forms are complete and up to date.
• Maintain files and records confidentially.
• Maintain organization and efficiency of the front office, including office supply inventory.
• Schedule provider appointments.

A High School diploma or GED. 1‑year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

• Prior experience working in a medical practice.
• Ability to type approximately 40 WPM.
• Experience working in various computer programs:
  Microsoft Office, Excel, Electronic Medical Records, Insurance programs.
• Experience with phone, fax.
• Spanish‑speaking is preferred but not required.

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother‑Friendly Workplace
• Additional perks: special membership rates at local gyms and golf courses, access to state‑of‑the‑art software and facilities, discounts on travel, technology, entertainment and more.

Job Type: Full Time

Pay Basis:
Hourly

Pay Grade Minimum: 15.00

Pay Grade Maximum: 15.00

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app
4.ttuhsc.edu/payplan.

Grant Funded? No

Travel Required:

None

Shift: Day

Does this position work in a research laboratory? No

Air Force Specialty Code: 3A1X1, 4A0 X1

Marine Military Occupational Specialty Code: 0111

Navy Enlisted Classification Code: YN, HM

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees.

To view this report, visit the TTUHSC Clery Act website at https://(Use the "Apply for this Job" box below)..