Patient Coordinator

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. This role involves documenting and organizing patient records, ensuring patients understand what to expect during and after their appointment, and maintaining compliance with HIPAA regulations.

• Greets and assists patients, customers, and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects monies for time-of-service patient responsibility, if applicable.
• Verifies insurance coverage and obtains prior authorization, if needed.
• Conducts preliminary screening of patients prior to procedures, which may include collecting medical history.
• Transports patients to/from the exam room.
• Assists with patient transfer on/off the exam table.
• Provides patients with preliminary and post-procedure instructions.
• Assists in preparing the mobile unit for transport.
• Maintains a clean and organized work area and orders supplies as needed.
• Ensures accurate documentation of patient records in electronic systems and on paper.
• Schedules patient appointments and obtains insurance verification/authorization.
• Prepares medical records for physicians, patients, and customers.
• Delivers documentation and images to patients, physicians, or contracted customers.
• Performs all duties in accordance with HIPAA regulations.
• Completes other duties as assigned.

• High school diploma or equivalent experience.
• CPR certification required for Mobile Radiology and Oncology; a plus for Fixed Radiology.
• Valid state driver’s license.
• Ability to work at multiple locations.
• Strong customer service, organizational, and multi-tasking skills.
• Basic knowledge of computer applications.
• Local travel may be required to support multiple sites.
• COVID-19 vaccination is or may be a condition of employment.
• All candidates must successfully complete a pre-employment background check and drug screen.

• Six months of customer service or related experience and/or training.
• Knowledge of medical terminology.
• Bilingual Spanish language skills.

• More than 50% of the time: sit, stand, walk; repetitive movement of hands, arms, and legs; see, speak, and hear to communicate with patients.
• Less than 50% of the time: stoop, kneel, crawl; climb and balance; carry and lift (including moving non-ambulatory patients from a sitting or lying position for transfer or to the exam).

• May be exposed to outside weather conditions during patient transport on a mobile unit.
• May be exposed to a strong magnetic field or radioactive material.
• May be exposed to blood, body fluids, infectious diseases, and environmental hazards (e.g., noise, travel).

Medical Assistant, Front Office Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.