Clinic Office Assistant - Medical Records

Introduction

Nationally recognized as a

Nationally recognized as a Great College to Work For
, TTUHSC provides much more than just a job! Enjoy excellent benefits
, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive?

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond.

This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Nationally recognized as a

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

The Clinic Office Assistant – Medical Records supports the Medical Records Department by ensuring the accurate preparation, scanning, indexing, and maintenance of patient medical records within the Electronic Medical Record (EMR) system. This position is responsible for organizing paper medical records for digitization, processing Release of Information (ROI) requests in compliance with HIPAA and institutional policies, and maintaining the confidentiality and integrity of protected health information.

The Clinic Office Assistant serves as a resource for medical records operations by providing administrative support to School of Medicine clinics, assisting with electronic health record processes, and responding to inquiries from patients, providers, clinic staff, and external organizations. This position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities while ensuring accuracy and regulatory compliance.

The ideal candidate demonstrates professionalism, excellent customer service, sound judgment, and a commitment to supporting efficient clinical operations through the timely and accurate management of medical records. The position also assists with departmental projects, provides support for health information systems, and performs additional administrative duties as assigned to support the overall mission of the Medical Records Department.

• Prepares paper medical records for electronic scanning by labeling, sorting, organizing, and verifying accuracy prior to upload into the Electronic Medical Record (EMR) system.
• Scans and indexes patient records into the EMR while maintaining an accurate electronic file structure.
• Processes Release of Information (ROI) requests in compliance with HIPAA regulations, TTUHSC policies, and applicable laws.
• Reviews, compiles, and processes patient medical record requests while ensuring confidentiality and regulatory compliance.
• Provides medical records support to School of Medicine clinics and serve as a resource for medical records processes.
• Communicates professionally with patients, providers, clinic staff, vendors, and other stakeholders via telephone, email, and in person.
• Maintains accurate departmental records and documentation.
• Assists with departmental administrative processes and maintain knowledge of institutional policies and procedures.
• Coordinates specialized solutions and collect or analyze data as needed to support departmental…