MC Patient Services Specialist

Extended Job Title

MC Patient Services Specialist

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department.

Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

• Accumulate and distribute information for lay-ins and reminders. This includes checking and updating charts as well as updating electronic medical record.
• Monitor the completion of related documentation. Report changes in information to necessary departments following treatment decisions.
• Manage Mental Health Caseload reminders in Electronic Medical Records (EMR).
• Create reminders for sick call and referral upon disposition.
• Responsible for accurate time clock usage according to procedure.
• Schedules patients for appointments.
• Other duties as assigned or delegated by supervisor.

One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

Day

Monday thru Friday

Hourly

$18.08

$18.50

• Health Plans – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.