Point of Care Coordinator ​/ Phlebotomy

Phlebotomy / Point of Care Coordinator

The Phlebotomy/Point of Care Coordinator is responsible for the coordination, oversight, and continuous improvement of phlebotomy services and point of care testing (POCT) throughout Northwest Texas Healthcare System. This role ensures the accuracy, reliability, and regulatory compliance of both pre analytical and analytical processes while also leading departmental initiatives that enhance patient safety, clinical quality, workflow efficiency, and overall patient and clinician experience.

In addition to daily operational responsibilities, the Coordinator plays a key role in identifying improvement opportunities, analyzing performance data, and implementing corrective actions or process enhancements. The position partners closely with nursing units, medical staff, phlebotomy leadership, and Technical Coordinators to support system‑wide standardization, regulatory readiness, and the successful rollout of new technologies, equipment, or testing platforms. The Coordinator also leads or participates in projects focused on improving specimen quality, reducing errors, strengthening documentation, and elevating service delivery.

This position requires strong communication skills, a proactive approach to problem‑solving, and the ability to guide staff through training, competency, and change initiatives. By combining operational expertise with a commitment to quality and safety, the Coordinator supports the department's mission to deliver reliable, patient‑centered diagnostic services aligned with organizational goals.

Job Duties/Responsibilities:

• Oversight of daily operations of phlebotomy services, outpatient and off‑site phlebotomy locations, and POCT programs.
• Ensures compliance with CAP, CLIA'88, Joint Commission, and other regulatory standards.
• Develops, maintains, and updates policies, procedures, and competency assessments for phlebotomy and POCT.
• Coordinates training, competency, and ongoing education for POCT operators and phlebotomy staff.
• Monitors quality indicators, investigates variances, and implements corrective actions to improve safety and performance.
• Leads or participates in departmental and hospital‑wide quality, safety, and performance improvement projects.
• Supports pre‑analytical quality processes, including specimen integrity, labeling accuracy, and workflow optimization.
• Collaborate with the Medical Director and Technical Coordinators regarding analytical issues, troubleshooting, and clinical concerns

Benefit Highlights:

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

Qualifications:

Education, Training, Experience and Licenses/Registrations

Required:

• Minimum Education:
  
  Associate's degree with a major in medical laboratory technology, microbiology, biology, chemistry, or related science. Bachelor's degree preferred.
• Minimum
  
  Work Experience:
  
  At least five (5) years of clinical laboratory experience, preferably in phlebotomy services
• Certification:
  Certified or certification eligible with American Society of Clinical Pathologists (ASCP), National Phlebotomy Association, or other recognized certification agency
• Must meet the personnel requirements as outlined by CLIA '88

Physical and Sensory Requirements:

• Ability to read, write, and converse in English
• Ability to speak and hear, and effectively communicate to allow discussions with employees, physician, peers, and others
• Ability to follow instructions, reason, and make appropriate judgments
• Ability to perform computer functions accurately and quickly
• Ability to perceive pertinent details and objects in pictorial or graphic form
• Ability to perceive pertinent details from verbal and tabular material
• Ability to understand the overall technology, theory, and operation of waived and non-waived instrumentation and analytical reagent systems
• Ability to perceive similarities and differences in…