Patient Educator

The Patient Access Liaison (PAL) (field-based) provides education and reimbursement support to adult and pediatric patients and caregivers, guiding them through insurance, coverage, and reimbursement, and delivering disease state, product, and medication administration education.

• Serve as primary point of contact for patients/caregivers for education on disease state, Ascendis products, and access/administration questions.
• Build and maintain relationships via in-person and virtual interactions.
• Assess patient needs and develop an action plan using approved resources to empower advocacy.
• Provide individualized education on disease state and product using approved resources.
• Educate patients on insurance coverage and the therapy access process.
• Conduct medication administration education as required once coverage is established.
• Provide information on affordability resources as needed.
• Manage long-term relationships with patients and care teams via tailored communication plans.
• Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend education symposia as needed.
• Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report AEs and product complaints.
• Ensure compliance with relevant regulations and standards.
• Up to 50% travel, including overnight travel and some weekend travel.

• Bachelor’s degree + 5+ years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
• Clinical/Allied Health degree/licensure preferred; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
• 2+ years pharmaceutical industry experience.
• Bilingual preferred.
• Preferred: rare/orphan product launch experience; experience educating on injectable administration; experience navigating reimbursement obstacles.
• Familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines.
• Ability to work autonomously and communicate with cross-functional partners; adapt to evolving needs.
• Professional, proactive; excellent interpersonal and written/verbal communication.

• 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid parental leave.

Annual base salary: $185,000–$190,000.