Case Manager - IDD Service Coordinator
Listed on 2026-09-12
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Healthcare
Human Services/ Social Work, Patient/Health Advocate, Community Health -
Social Work
Human Services/ Social Work, Patient/Health Advocate, Community Health
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Case Manager - IDD Service Coordinator (1155)Full Time Amarillo, TX, US
30 days ago Requisition
Salary Range: $38,500.80 To $43,305.60 Annually
Job Title: Case Manager - IDD Service Coordinator (1155)
Location: Amarillo, TX (also serving the surrounding area)
Salary:$38,500.80 - $43,305.60 / year (based on experience level I or II)
Job Type: Full-Time
Why Join Texas Panhandle Centers (TPC)?
At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.
- Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
- Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
- Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
- Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
- Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.
Texas Panhandle Centers is seeking an IDD Service Coordinator (1155) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.
Key Responsibilities:
- Maintain ethical and professional communications at all times using respectful trauma-informed care language.
- Travel within the top 21 counties of the Texas Panhandle to provide services for individuals with intellectual and developmental disabilities (IDD).
- Meet with IDD individuals on assigned caseload at least monthly to monitor services requested that may include day programs for socialization/education/community integration, training in the home to increase independence, transportation, respite, nursing, dental, and group home/host home.
- Participate in team meetings to develop Person Directed Plan (PDP) annually.
- Link resources in the community to aid individuals with living in the community as independently as possible.
- Complete documentation according to program deadlines and company policies to comply with state regulations.
- Respond to crisis situations.
- Make lives better for individuals with IDD in both their homes and in the community.
- Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.
Qualifications & Credentials:
- Excellent computer skills including Microsoft Word and Outlook.
- Excellent time management, writing, and verbal skills.
- Independently manage own caseloads.
- Organize documents for assigned caseload and meet deadlines.
- Valid Texas Driver's License with an insurable driving record.
- At least 18 years of age.
- Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .
Experience Level Tiering:
- Case Manager I ($38,500.80 - $40,809.60/yr): Entry Level - High school diploma or equivalent with 2 years of experience working with IDD individuals, OR a bachelor's degree in any field with no case management experience.
- Case Manager II ($43,305.60/yr): Bachelor's degree in any field and minimum 1 year of case management experience.
- Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
Preferred Qualifications:
- Bilingual (English/Spanish) is a strong plus.
- Bachelor's degree from an accredited university.
- Experience working with IDD individuals.
- Experience with Smart Care EHR.
Texas Panhandle Centers is an Equal Opportunity Employer.
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