Pharmacy Support Specialist - East Region
Listed on 2026-09-18
-
Healthcare
Healthcare Compliance, Healthcare Management
Overview
JOB SUMMARY:
This position will be responsible for meeting all pharmacy operations support needs of the pharmacies within the company including managing training projects and documentation development for assigned applications, monitoring helpdesk needs, equipment needs, and general operations support. The Pharmacy Support Specialist will play a significant role in the development and implementation of strategic initiatives that will enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees.
This position is also responsible for maintaining positive relationships with not only the pharmacy staff, but the clinical, management, or hospital staff as an “Ambassador” of Maxor.
ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):
Work in conjunction with the Operations Manager to assure compliance with service expectations and achievement of performance goals and objectives.
Prepare reports and maintain records/maintain records as requested or required.
Develop, implement, and deliver training programs for all levels of pharmacy personnel.
Coordinate training schedule with members of management.
Develop and maintain continual education support materials to assist the pharmacy staff in learning the specialized pharmacy systems. These materials will be used for reference once training has been completed.
Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, and/or business technologies.
Test trainees to measure progress and to evaluate effectiveness of training.
Frequently report on progress of employees under guidance during training periods.
Participates in the maintenance of corporate compliance and legal board of pharmacy inspection parameters.
Monitor methods used by employees for Guardian Rx and/or POS and make on the spot corrections when needed.
Assist employees with problems concerning “how to” perform specific tasks related to the pharmacy systems.
Assists with staff training and the implementation of processes related to meeting accreditation standards including requirements for Continuous Quality Improvement, Performance Improvement projects, Quality Management, and compliance with all accreditation standards.
Performs routine internal audits to monitor quality markers and various reporting metrics in order to improve pharmacy quality and audit performance and to maintain compliance with accreditation requirements.
May serve as Performance Improvement Coordinator to support the pharmacy accreditation process for the pharmacy system and participates in all relevant discussions and meetings, which may include Performance Improvement, Quality Management, and/or Continuous Quality Improvement.
Perform other job-related duties as required (For a full job description visit the Maxor career site at
Education:
Pharmacy Technician certification required. Some college course work desirable. Any combination of the necessary knowledge, skills, and abilities necessary to competently perform the essential functions of the position. There will be limited travel involved.
Experience:
Minimum of four years of pharmacy experience required. Pharmacy system training experience also preferred. Requires initiative, motivation, creativity and ability to understand many areas of expertise.
Knowledge, Skills, and Abilities:
Must be detail oriented, be able to work independently, and must have solid…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).