Night Auditor - Barfield

Night Auditor

Night time senior leadership role dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Must be able to perform the full night audit

Prepare and send out all required daily reports

Front desk/front office and front of the house operations

Hotel guest and Food and Beverage satisfaction

Conflict resolution for guests

Manage and monitor activities of all employees in the Hotel making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate

Maintain a professional and high-quality service-oriented environment at all times

Welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy

Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guest's cars and other responsibilities to ensure all requirements are met during our guests stay

Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Director of Operations and/or Manager/supervisor on Duty prior to shift start

Oversee preparation of daily summary reports

Be aware and able to enforce all fire-life-safety procedures

Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact

Professional appearance and mannerism

Ability to perform all night audit accounting duties

Strong communication skills, both verbally and written

Accounting and organizational skills

Ability to deal with guests when they are angry or upset

Ability to work quickly and thoroughly when under pressure

Must be flexible and open to changes in procedures

Ability to attend to more than one task at a time

Technical knowledge of Front Desk operations

Customer Service and Night Audit experience required

Must be able to stand for long periods of time

May include crowded office setting or "close quarters"

General office environment with limited physical activity

Must be able to work a varied shift including nights, holidays and weekends required by business needs