Network​/Security Operations Center Supervisor

Location: Amarillo, TX - Pantex Plant

Job Title: Network/Security Operations Center Supervisor

Career Level From: Supervisor

Career Level To: Supervisor

Organization: Network/Security Operations )

Job Specialty: Network Administration

Are you ready to join a team dedicated to national security, where your expertise directly contributes to safeguarding the United States nuclear weapons stockpile? As a critical member of our Network Operations Center (NOC) and Security Operations Center (SOC), you will be at the forefront of identifying, investigating, and resolving complex technical issues while minimizing business impact. We are a high-performing, analytical operational group that thrives on solving challenging problems in a dynamic, high-pressure 24x7x365 environment with stringent uptime requirements.

We foster a culture of continuous improvement, mentorship, and professional growth.

We are seeking a highly motivated and technically proficient NOC/SOC Supervisor to collaborate with the Senior Manager in cultivating a positive, supportive team atmosphere and developing the skills of our dedicated personnel.

This role demands a strong technical background, a natural leadership ability, and the capacity to act as a primary point for technical escalations. This role requires 100% on-site presence at the Pantex Plant near Amarillo, Texas. The work schedule includes afternoon and night shifts. Participating in an on-call rotation is required to ensure continuous 24x7 operational coverage.

• Partner with the Senior Manager to foster a positive, supportive, and growth-oriented environment for the NOC/SOC team
• Lead, mentor, and motivate a diverse team of technical professionals in a dynamic, rapidly evolving, cross-functional environment focused on defending against network disruptions and cybersecurity threats
• Provide both strategic direction and hands‑on technical guidance, empowering team members to develop their skills and advance their careers
• Plan and optimize work distribution among employees, ensuring appropriate staffing coverage and alignment of responsibilities across all shifts
• Establish clear performance goals, conduct regular evaluations, and provide constructive feedback and coaching to drive continuous improvement

• Assess critical situations, determine tactical steps, and lead the team in implementing strategic resolution plans
• Act as a primary point of contact for technical escalations, providing expert guidance and facilitating rapid resolution
• Lead the tactical response to complex, high‑severity incidents across software, hardware, IT, and cybersecurity domains, acting as Incident Commander when necessary.
• Develop and implement efficient processes and tools to enhance infrastructure monitoring and create comprehensive playbooks for swift incident resolution.
• Ensure continuous monitoring of network, applications, and services availability across the enterprise in a 24x7x365 environment.

• Deliver clear communications on active incidents and present comprehensive analyses of important outcomes, trends, and strategic insights to leadership
• Positively engage with peers, other departments, internal/external customers, and vendors to proactively identify and resolve operational issues
• Serve as a liaison with senior‑level directors, key stakeholders, management, analysts, programmers, and other IT/Cybersecurity professionals to identify and execute collaborative solutions

• Bachelor's Degree and minimum 5 years of relevant experience.
• OR applicants without a bachelor's degree may be considered based on a combination of at least 13 years of completed education and/or relevant experience.

• Not applicable

• Degree in a relevant Engineering, Science, or Information Technology discipline.
• Proven experience acting as a technical lead or point of escalation for complex issues in high stress environments.
• Demonstrated technical understanding of a broad spectrum of Information…