It Support Specialist Ii - Iii

Position: IT SUPPORT SPECIALIST II - III
## IT SUPPORT SPECIALIST II - IIIApplylocations:
City Halltime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
June 26, 2026 (28 days left to apply) job requisition :
JR2870
*
* JOB TITLE:

** IT Support Specialist II/III
** JOB CLASS NUMBER****:
** TEC
124/TEC
125
** PAY GRADE:
** G12/G13
** FL
* *** S
* *** A STATUS:
** Non-Exempt
** BUSINESS UNIT NAME:
** IT Support
*
* REPORTS TO:

** Assistant IT Director - Operations
** SUPERVISORY WORK:
** None
* * STARTING PAY: $21.72 TO $34.08 PER HOUR, DOQ
**** SUMMARY
* * The Information Technology Department supports the diverse technology needs of all City of Amarillo departments. As a Support Specialist, you’ll play a key role in providing responsive, tier-2, onsite and remote support to end users across the organization, with a strong focus on customer service.

Our environment features a broad deployment of mostly Dell computers, Active Directory and Entra , Microsoft M365, and enterprise-grade VMware virtualization, including a robust VDI platform. You’ll be part of a modern, forward-thinking IT organization that values innovation and operational excellence.

Success in this role requires strong technical troubleshooting skills and sound judgment. It also calls for a resourceful and proactive mindset, with a willingness to take initiative, follow through on tasks, and uphold high standards by prioritizing quality and integrity in your work.
** ESSENTIAL RESPONSIBILITIES
*** Delivers superior customer service with a strong work ethic and commitment to integrity.
* Provides both onsite and remote tier-2 support to diagnose and resolve software, hardware, and peripheral issues; escalates unresolved problems to appropriate technical teams as needed.
* Operates the IT Help Desk as required, with a focus on delivering first-call resolution and minimizing downtime.
* Implements new technology solutions by consulting with users, gathering requirements, and performing installation, configuration, and testing.
* Maintains accurate documentation and inventory records.
* Installs and updates software, applies patches and upgrades, tests system changes, maintains backups, and coordinates with vendors or third-party providers when necessary.
* Deploys and supports a variety of devices including desktop/laptop workstations, printers, scanners, and related peripherals.
* Assists departments in evaluating and identifying technology needs and recommending appropriate solutions.
* Participates in an after-hours on-call rotation to support urgent or emergency issues.
* Performs other job-related duties as assigned.
** MINIMUM REQUIREMENTS
*** Minimum of two (2) years of documented, full-time work experience in an Information Technology organization, with a focus on troubleshooting and resolving technical issues.
* Working knowledge of Microsoft Windows operating systems and experience with Active Directory.
* Valid Texas Driver’s License required.
* Must be able to participate in an after-hours on-call rotation and work extended hours when occasionally needed.
* Must successfully pass a criminal background check due to the level of access to sensitive information. Eligibility for Criminal Justice Information Services (CJIS) system access is required and must be maintained throughout employment.
** KNOWLEDGE, SKILLS, AND ABILITIES
*** Knowledge of Microsoft Windows operating systems and Active Directory.
* Familiarity with industry-standard office productivity applications and enterprise computing environments.
* Strong analytical and problem-solving skills.
* Effective written and verbal communication skills.
* Ability to read, interpret, and apply technical documentation and reference materials.
* Proficiency in troubleshooting and repairing desktop and mobile computers, printers, and related peripherals.
* Ability to provide responsive, customer-focused support in a service-oriented IT organization.
* Capable of working independently or collaboratively as part of a team.
** WORK ENVIRONMENT
** The employee works in a dynamic environment that requires being sensitive to change and responsive to changing goals, priorities, and needs. Primary work schedule is Monday - Friday, 8:00 am - 5:00 pm.…