System Administrator III

Systems Administrator III

Posting Number: 18366 Closing Date: 07/14/2026 Agency:
Texas Health and Human Services Commission Department:
Regulatory Office – Supervisory Desk, Side Reg Location(s):
Amarillo and Lubbock, TX Salary: $4,523.16–$5,888.50 per month Pay Frequency:
Monthly
Shift: Day (first shift days）。

Primary Role:
Provide intermediate computer systems and network support for the Agency, including hardware and software troubleshooting, user support, network maintenance, and project assistance.

• Provide technical customer support for agency information technology systems.
• Respond to user inquiries regarding computer software, hardware, and application usage.
• Install, test, and maintain network hardware, software, and security components.
• Perform system imaging and software installations on computers.
• Assist in maintaining the operating system and security software used on the network.
• Maintain the network’s physical and logical structures, including connections.
• Assist in supporting local office infrastructure and wide‑area network, cable and hub installations, inventories, and related duties.
• Assist with or lead training for users on hardware, software, and utilities.
• Serve as unit backup as needed.
• Execute additional tasks, projects, or special assignments requested by the manager.
• Attend meetings, trainings, and seminars as required; some may be held outside headquarters.

• Work a predictable schedule with availability for after‑hours and weekend support during emergencies.
• Maintain consistent contact with users and resolve technical issues promptly.
• Adhere to security and compliance standards for all network and system operations.
• Provide documentation and reports of support activities and project progress.

• Knowledge of network facilities and data processing techniques.
• Knowledge of personal computer hardware and software.
• Knowledge of network operating systems and security software.
• Ability to recognize, analyze, and resolve network problems.
• Ability to train others on technical issues and agency procedures.
• Ability to oversee and coordinate work assignments of others.
• Effective verbal and written communication skills for technical and non‑technical audiences.
• Ability to establish and maintain effective working relationships with management, staff, and customers.
• Capability to work independently in a fast‑paced environment and prioritize heavy workloads.

• Two years of experience supporting desktop operating systems in a local or wide‑area network.
• Hands‑on technical support experience with computer hardware and software.
• High school diploma or GED required; completion of computer/technical courses or training preferred.
• ITIL Foundation Certification preferred.

• Travel approximately 30% within the Texas Panhandle, with occasional overnight lodging.
• Occasional overtime, weekend work, and holiday support for projects such as network upgrades or disaster response.
• Must be able to lift and move up to 30 lbs of equipment.
• Requires reliable transportation, appropriate insurance coverage, and a valid driver’s license.
• Candidate will reside in Region 01 and will be based in either Amarillo or Lubbock office.

Active‑Duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified.
Applicants will be subject to a pre‑employment security review and an E‑Verify check. Bring I‑9 documentation on the first day of work.
HHSC uses E‑Verify.
ADA accommodations are available for applicants with disabilities; contact the HHS Employee Service Center for assistance.

This position may be eligible for telework, subject to agency policies and the supervisor’s discretion.

Full‑time eligible employees receive 100% paid health insurance, a defined benefit pension plan, generous time off, and opportunities for career advancement.