Field Service Engineer

The Field Service Engineer will assume responsibility for the execution of planned and unplanned After‑Sales/Service activities to sustain and strengthen the ongoing relationship between our customers in our core business areas namely GEA Equipment, Solutions and Service throughout the Equipment, Solution or Service product life cycle. This role demands an aptitude to deliver high quality workmanship, communication effectiveness, and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers.

The Service BA consists of sales & service teams which support the Equipment BA and Solution BA activities and is led by the Head of Service.

THE POSITION

The Field Service Engineer typically executes the tasks of installation and commissioning of Ammonia equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment and upgrades & modernization of equipment. These activities are performed mostly on the customer’s site but based on the complexity and operational requirements can also be done in‑house in our workshops.

The position also entails the identification of customer needs, service opportunity leads and communication thereof to the Service Sales and Service Branch teams, supervisory tasks and customer training. S/he will be the face and first contact of GEA to and with the customer. S/he will adhere to high ethical standards and comply with all regulations/applicable laws and corporate governance. Their efforts place an equal priority on the after sales delivery to BA Equipment and BA Solutions.

The Field Service Engineer will operate in but not limited to the “location” as indicated above.

The key responsibilities & priorities for the role:

• Deliver service execution of the highest quality.
• Be professional in their dealings and communication with the customer.
• Identify service opportunities and leads and communicate to the responsible GEA personnel.
• Be the “face” of the organization.

The tasks and responsibilities for the role include:

• Troubleshooting of GEA equipment and other manufacturer equipment.
• Performing of planned and unplanned services and maintenance and repair to equipment of all types and sizes as per applicable GEA SOPs and maintenance manuals.
• Installation and commissioning of equipment.
• Assist in Service Project Execution activities.
• Overhauling of Ammonia equipment.
• Travel for business support in Africa.
• Performing of tasks as per the defined and strict schedule to meet the deadline.
• Carry out site visits, audit and monitor site performance.
• Gathering and classifying data using various measuring equipment applicable to the equipment.
• Read gauges and instruments, and adjust mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
• Operate various equipment in compliance with legal guidelines.
• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
• Coordinate with other departments for various purposes like budget expenditures, deadlines, and other technical support.
• Preparation of quotation estimates for repairs and maintenance, installation, and commissioning of equipment.
• Maintaining records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.
• Coordinating work schedules with other departments and shops to keep inconvenience to a minimum.
• Providing of technical direction to service personnel.
• Adhering and following all HSE governance of GEA and customers.

Communication requirements for the role:

• Internal customers:
  Employees, Service Managers & Supervisors, Planners, Service Administrators, Equipment & Solutions BA responsible, Service Project Execution, Service Sales, Service Support, Service Branches, Shared Service, Hygiene, Technical Support.
• External Customers:
  All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations.
• Type of Communication:
  Proposals, Quotes, Letters, Memorandums, Electronic Communications,…