Manager, Management

We are looking for a self-motivated and results-driven manager to direct and manage all staff, budgets and operations of the local business unit. Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.

Ultimately, you’ll help our company grow and thrive.

The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities. The noteworthy manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.

• Oversee day-to-day operations with a minimum of 40 hours spent in store managing the staff, taking inventory, scheduling, marketing, ordering, or strategizing.
• Design strategy and set goals for growth
• Order weekly ingredients and manage inventory
• Maintain budgets and optimize expenses
• Enforce policies and processes
• Create new policies and processes when needed with franchise owner approval
• Ensure employees work productively and develop professionally
• Oversee scheduling employees for shifts
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management when required
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Delegate responsibilities and supervise business operations.
• Maintain knowledge and skills for baker and driver positions and fill in as necessary
• Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
• Be available and able to drive to certain vendors for ingredients
• Resolve conflicts or complaints from customers and employees
• Monitor store activity and ensure it is properly provisioned and staffed
• Analyze information and processes and develop more efficient techniques and strategies
• Establish and achieve business and profit objectives
• Maintain a 21% daily and weekly labor cost
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Generating reports and presenting information to upper-level managers or other parties
• Ensuring staff members follow company policies and procedures
• Other duties to ensure the overall health and success of the business
• Assist the leadership in managing the store
• Take cash deposits to the bank and get adequate change for the safe
• Picking up boxes and supplies from the storage unit when needed
• Report maintenance and training needs
• Help staff resolve on-the-job challenges
• Stay up to date with all Masterclass Training Videos
• Selecting and presenting crew member of the month
#J-18808-Ljbffr