Market Manager

Market Manager

Gerber Collision & Glass is seeking a Market Manager responsible for the operation and results of multiple locations within a designated area. This role includes leadership, mentoring, and ensuring profitability across all sites.

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers; monitor capture rates to ensure stores take full advantage of opportunities.
• Hold all staff accountable for shop performance by ensuring employees understand the company mission to WOW every customer and adhere to standard operating procedures, while recognizing and documenting exceptional and substandard performance.
• Coordinate load leveling for the market by holding daily calls.
• Recruit, interview, train new hires; coach staff and resolve customer concerns; seek opportunities for continuous education and development; participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of locations; ensure proper use of personal protective equipment and document managers who do not enforce safety policies.
• Work with corporate staff to achieve external growth of the assigned market; provide internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers; provide coaching to ensure all locations reach their potential; contact all claims managers and dealer accounts on a monthly basis at minimum.
• Conduct operations reviews with location managers and audits (in‑person) on a monthly basis.
• Develop and act as liaison with area insurance contacts and other referral points; ensure stores respond to clients in a timely manner.

• Minimum of five years in the collision repair industry.
• Minimum of three years of management experience.
• ICAR Platinum certification preferred.
• Estimating license if applicable in the state.

• Ability to read and understand financial statements.
• Extensive estimating experience.

Physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

• Annual Paid Time Off (PTO) plans.
• Two weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
• Six paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer‑Paid Short‑Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non‑Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

SALARY $100,000 - $140,000 / Year

Compensation is commensurate with skill, education and experience.

Supplemental Pay:
This position may also be eligible for bonus opportunities tied to individual or business initiatives.