Assistant Community Manager; TPG

COMMUNITY MANAGER/ASSISTANT COMMUNITY MANAGER SUMMARY OF RESPONSIBILITIES

The Community Manageris fully accountable forALLcommunity operations including marketing, leasing,accounts receivables (delinquency& collections), accounts payables, resident retention, resident relations, physical assetmaintenance, and contractor management.

• Economic Occupancy greater than 96%
• Delinquency less than 1% of Rental Income
• Maintenance expenses within the Community’s Maintenance Budget
• Work Order completion within 3 days of submission
• Make Ready completion within 5 days of moveout

• Integrity: perfectly honestanddependable withhigh levelsof work quality
• Safety: behavior-basedleadershipthat reinforcesstop work authority, PPE & SDS compliance,and workplacecleanliness
• Work Ethic: punctual(attendance) andtaskoriented producing a highquantity of work
• Teamwork /Respectfulness: assistsin team responsibilities;receptivetofeedbackandmentorship

• Marketing: market comparable analysis, traffic generation, social media influence,response effectiveness
• Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates
• Produces steady and significant prospect volume (typically
  15prospects :1 lease)
• Engages in professional social mediainteractionsandmonitorssocial media advertisements
• Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality
• Enforces Community qualifying criteria in a fair and consistent manner for all applicants
• Review and approve all application filesand lease files (QUALITY REVIEWS)
• Completes background screenings, rental history verifications, employment verifications, pet screeningsin accordance with Company’s Operational Excellence Handbook
• Accounts Receivable: delinquency, eviction success, collection status, resident ledger accuracy, other income generation
• Ensures that all rents are collected and posted and depositedon a daily basis
• Performswithout error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in Eviction Proceedings
• Resident Retention and Relationships : occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance
• Implement sand enforceswith lease violationsthe
  
  COMMUNITY POLICIES
• Participates in Resident PILLARS OF SUPPORT activities
• Oversees the 120 LEASE RENEWAL program for maximum retention
• Accounts Payable: budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments
• Assistsin annual budget preparation, analyzes monthly budget variance, andadministersdaily budgettracking
• Confirmsall invoices are received within each month (i.e., check Purchase Orders list and vendor statements)
• Ensures that all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies
• Ensuresinvoices are paid prior to its due date
• Physical Asset: make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation
• Plan, schedule, and manage completion of Service Requests within 3 days of submissions
• Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process
• Approve make ready completion and upload documentation to the Unit Documents
• Confirmsdaily community cleanliness and curb appeal
• Contractor Management: vendor scheduling, vendor quality, warranty usage
• Ensures that all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies
• Verifies Contractor work is completed and of satisfactory quality; if not, coordinates required rework
• Other:
  Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing
• Mustmaintainall records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA,…