General Merchandise Manager at United Supermarkets Amarillo, TX

General Merchandise Manager Overview

The General Merchandise Manager is responsible for guest relations and satisfaction, building a reputation for Ultimate Service. The role leads efficient, effective, safe, legal, and profitable operations of the General Merchandise Department, coordinating human relations and ensuring timely execution of all company and department policies and procedures.

• Acknowledge, greet, and engage guests upon entry.
• Hire, train, and manage performance of team members.
• Communicate information distribution to the entire department.
• Maintain a positive atmosphere, spirit, and morale within the department.
• Demonstrate effective leadership by managing time and delegation.
• Develop team members and future leaders using available materials and systems.
• Support and execute division concepts and programs.
• Accountable for executing and meeting financial goals.
• Identify areas of opportunity throughout the store and department.
• Ensure quality and consistent product availability and solutions to guests.
• Safeguard, control, and monitor all department assets; implement policies and procedures for asset control.
• Practice safe work habits, maintain a clean, organized, and safe work environment, and encourage team members to do the same.
• Oversee that department systems and processes are utilized consistently and correctly.
• Direct meetings with the department leadership team to plan production and promotion goals.
• Verify team member schedules against business needs.
• Coach and discipline team members as necessary, in accordance with policy and procedures, with support from Talent Management.
• Verify all books and manuals are kept updated.
• Oversee inventory process and reporting.
• Ensure adherence to Food Safety Procedures.
• Approve all purchase orders and maintain adequate levels.
• Maintain stock levels and keep shelves full of merchandise and back stock.
• Enforce proper rotation procedures.
• Ensure all tags are properly placed and in good condition.
• Demonstrate good conflict management skills.
• Perform other duties assigned by upper management.

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Must work scheduled shifts as needed to meet store guests and team members.
• Ability to work and communicate professionally with all levels of management and subordinates.
• Self‑motivated, problem‑solving, capable of working with minimal supervision.
• Able to lift and carry items up to 50 lbs and push/pull up to 100 lbs.
• Execute physical requirements: bending, squatting, standing, lifting at up to 5 ft, climbing, pushing, pulling, and walking.
• Basic math and computer skills (Word, Excel, Email).
• Work at a fast‑paced, efficient, and controlled manner.
• Maintain Certified Food Safety Manager certification.
• Bilingual English/Spanish is a plus.
• Flexible to work various hours/shifts, including weekends and holidays.
• Attend meetings, including out‑of‑town meetings requiring overnight stays.
• Ability to transfer to another store within the area.
• Function well as a team member and get along with others.

NOTE:

This is intended to provide a high‑level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

Ultimate Service – Superior Performance – Positive Impact