Regional Operations Manager

Summary:

The Regional Operations Manager is responsible for leading multi-district store operations across a defined region, ensuring strong financial performance, operational excellence and leadership development. The Regional Operations Manager serves as a strategic leader responsible for driving regional growth, building operational capability, and aligning field operations with Company objectives. The Regional Operations Manager acts as a coach and mentor to District Managers and a key strategic partner to the Vice President of Operations.

Supervisory Responsibilities:

Provide strategic leadership and direction to a team of District Managers, Store Managers and field teams across the assigned region.

Routinely shape positive & constructive feedback to ensure the entire team is set up for success.

Develop and execute a succession planning strategy and leadership pipeline across the region.

Oversee the recruiting, hiring and selection of District Managers.

Serve as a positive, professional role model for all field leaders and team members throughout the region.

Ensure compliance with employment policies, wage and hour requirements, training standards and Company expectations.

Essential Duties & Responsibilities:

Oversee all sales and operational functions within the assigned region.

Lead region-wide initiatives to implement best practices, process improvements and operational standards.

Assume accountability for regional/operational initiatives, underperforming districts and market entry or expansion efforts.

Collaborate with cross-functional partners (HR, Finance, Marketing, IT, Service Departments, etc.) to deliver integrated regional strategies.

Operational Leadership Drive excellence in convenience retail, fuel, deli, Quick Service Restaurants (QSRs), car washes & lube stores within the assigned region.

Ensure all stores meet individual store budgets and regional Company goals.

Conduct regular field visits and operational reviews across the region to assess performance and drive continuous improvement; oversee completion of store and corporate reporting across all districts.

Champion and support region-wide field training initiatives for store team members, focusing on Guest service standards, operational practices, leadership soft skills and compliance requirements.

Ensure consistent inventory practices across the region, drive accountability for compliance and partner with District Managers and Loss Prevention to address discrepancies.

Financial Performance Own regional performance to include sales growth, margin improvement, labor management, expense control and profitability.

Analyze Key Performance Indicators (KPIs) to identify areas for improvement and implement strategies to optimize store efficiency and profitability.

Develop and execute action plans that support budget achievement, profitable growth and continuous improvement across the region.

Safety Compliance Promote a strong safety-first culture and work with District Managers to enforce safety protocols and procedures in an effort to ensure each location is clean, safe and Guest Ready.

Ensure compliance with all state, local and federal regulations including safety, security, food safety, alcohol and tobacco requirements, age-restricted products, fuel operations and environmental requirements.

Investigate incidents and accidents, develop correction action plans in partnership with the applicable support center team, and implement preventative measures to minimize future occurrences.

Other Responsibilities Support and facilitate organizational changes, continuous improvement and communication.

Embody personal leadership qualities through the following:
Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountabilities for all responsibilities.

Demonstrate and embody the following company values throughout the course of employment:
1) Guest Ready,
2) Honor & Value,
3) Quick, Clean…