Branch Manager

Position Summary

The Branch Manager plays a crucial role in overseeing the daily operations of a Texas Tech CU branch. Their responsibilities encompass various aspects of branch management, including member service, staff supervision, financial oversight, and regulatory compliance. The Branch Manager also has a heart for leadership and knows how to motivate, support, and empower their team.

• Actively support and promote Texas Tech CU's core values of trust, respect, excellence, kindness, and stewardship
• Serve members and employees pleasantly and professionally.
• Supervise, train, and motivate branch's Personal Banker team and serve as their technical and procedural resource.
• Set performance goals and provide ongoing feedback and coaching to ensure established goals are met.
• Ensure an exceptional level of member service by resolving escalated member inquiries, concerns, and issues promptly.
• Foster member relationships by identifying financial needs and offering appropriate products and services.
• Oversee daily branch operations, including cash management, account opening and maintenance, and end-of-day balancing.
• Monitor branch financial performance and work to achieve established goals related to deposit growth and fee income.
• Implement cost-control measures to maintain branch profitability.
• Ensure compliance with all relevant federal and state regulations.
• Implement and enforce internal policies and procedures to minimize risk and maintain branch security.
• Assist in the development of marketing strategies to promote branch products and services.
• Participate in events and outreach to attract new members and enhance Texas Tech CU's presence in the community.
• Prepare reports on branch performance, including operational metrics and member feedback.
• Maintain current and comprehensive knowledge on all related policies, procedures, rules, and regulations to minimize CIP and loan exceptions and protect member information.
• Identify opportunities for process improvement and efficiency enhancements.
• Monitor inventory levels and request replenishment of branch supplies
• Report any building maintenance or cleanliness issues.

• Previous experience in the financial services industry in a supervisory or management role preferred.
• Strong knowledge of credit union operations, financial regulations, and compliance.
• Excellent communication, leadership, problem-solving, and organizational skills.
• Ability to manage multiple projects simultaneously, excellent attention to detail.
• Dedication to achieving organizational efficiency.
• Ability to lift up to 50lbs and is comfortable sitting or standing for an extended period of time.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

Full time

Amarillo

Equal Housing Lender.

Federally Insured by NCUA.