Assistant Service Ops Manager

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Service Operations Assistant Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manager, and Service Operations Manager’s absence. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Operations Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for assisting in hiring, training, scheduling, performance management (to include discipline, separations, and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers. Coordinates scheduling with the Grocery Manager
• Responsible for assisting in the management of all Service Counter functions
• Responsible for assisting in the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Responsible for assisting in supervising and ensuring proper checking and bagging techniques are being used
• Responsible for assisting in ensuring proper bookkeeping procedures are implemented
• Assists in ordering supplies for front-end maintenance of store; coordinates needs with Grocery Manager
• Responsible for assisting in performance evaluations and coaching sessions of all team members within department and completion in a timely manner
• Assist with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
• Assist with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
• Assist with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
• Assists in delegating and assigning trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Talent Relations Manager, assists the Service Operations Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Assist with overall guest and team member safety
• Greets and speaks politely with every guest on premises
• Performs other duties as requested or required by management

• Must be 18 years of age or older
• High School Diploma or equivalent
• Required to work 40 hours per week; this will involve multiple opening, closing and day shifts depending on the store needs
• Minimum of one year store experience
• Must maintain Certified Food Safety Manager certification
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

A copy of the full job description can be made available to you.