Retail Sales Associate

Position Overview

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire staff to ensure excellent customer service on both the lending and retail sides of the business. The role involves greeting customers, processing sales and loan transactions, and providing financial solutions for a wide variety of merchandise, including jewelry, tools, electronics, firearms (in FFL locations), and more.

Hourly wage of $12.00 to $15.00 per hour, plus commission based on productivity. Associates can earn up to 8% on transactions, which can average an additional $1.00 per hour on top of the hourly rate.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies and procedures.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience preferred.
• Must be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (up to 50% of wages earned, up to seven times per payroll cycle).
• Unlimited commission potential above the hourly base rate.
• Vacation: 1 week of paid vacation after 6 months of active, full‑time service; an additional week after 1 year; two weeks on each anniversary thereafter (maximum 120 hours after 5 years).
• Sick/Personal: 8 hours after 6 months of employment; 16 hours each anniversary thereafter (years 2‑5); 24 hours after 5 years (adjusted per state/local requirements).
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies via First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after 6 months of employment.
• Access to the First Cash Pet Insurance program.

The commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. More details are provided during the interview process.

Payrates will not be below any applicable local minimum wage requirements.

Earned Wage Access is a service provided by Net Spend; signup is required and restrictions and fees apply.

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