Sales Lead - Soma

For full details, please reference the official job posting.

The Sales Lead is responsible for promoting a customer- and product-focused sales culture. The role supports management to ensure a great customer experience and maximum profitability, while reinforcing the company’s values and guiding principles across all store operations.

• Establish and communicate clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Perform and oversee basic operational activities such as opening and closing duties and merchandise flow processes.
• Supervise associates involved in sales, inventory receipt, cash reconciliation, or customer services and use weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintain standards in merchandise handling, presentation, loss prevention, and other duties as directed by management.
• Develop a high-performance culture, motivating the sales team to meet assigned sales and productivity goals and meeting personal sales goals.
• Train and coach to ensure the selling team is fluent in product knowledge online and in store.
• Assist with locate fulfillment and selling coaching.

• Motivate and inspire the store team, promoting a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and store management to lead positive change.
• Seek personal developmental opportunities and solicit feedback to build leadership skill sets.

• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Build and maintain a solid customer following through clienteling and wardrobe.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, exchanges, security practices, and other applicable operations.
• Ensure the team maintains consistent client communication through the use of customer books, rewards program participation, and customer capture sign‑up.

• Support, implement, and provide follow‑up for all training programs, seminars, etc.
• Assist in the development of store associates; interpret key performance indicator reports and deliver coaching as needed; provide feedback to the store manager for associate performance appraisals and evaluations.
• Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensure the store team adheres to all employment practices and policies.

Other duties as assigned.

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to communicate with customers.
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays is required.

• Constant walking/standing – 67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1‑33% of an 8‑hour shift.
• Frequent climbing – 34‑66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. Employment is not an indication of a job offer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.