Service Advisor

Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations.

• Prospecting cold calling, canvassing, and leveraging your territory and network to gather leads. Develop new client accounts for the Company through cold calls, working potential customer lists, contacting companies who previously rejected proposals, etc. Negotiate pricing levels according to Company directions to encourage business dealings with the Company.
• Achieveannualsalesandgrossprofitforassignedaccounts.
• Assistinthecollectionofpast-dueaccountstoensurethe
  
  Companyreceivespaymentsduefrom clients on a timely basis.
• Report market activity to management by monitoring and analyzing competitor’s price list and products.
  
  Makeproductrecommendationsforinclusioninthe Companyproductline.
  
  Proactively recommendadjustments to thecurrentproductlineandpricingtoremaincompetitiveinthelocal market.
• Initiatingandprocessingrequestsforrepairservices.
• Advisecustomersaboutnecessaryserviceforroutinemaintenance.
• Help identify a mechanical problem by questioning the customerordoingavisualinspection. Conferwithcustomers boutinspection results,recommend corrective procedures,and prepare work orderforneeded repairs.
• Preparearepairordershowingtime,cost,andlaborestimatesforservice.
• Writeabriefdescriptionoftheproblemontherepairordertohelpthemechaniclocatetheproblem. Explaintheworkperformedandthechargestothe customer.
• Mustbeabletomanagecustomercomplaintsina professional manner.
• Must be able to determine causesofoperating errors and decide what to do about it. Determinespecializedproductneedsandservicesbycollaboratingdirectlywithcustomers. Suggest add-on sales to increase average transactions.
• Keepcustomersapprisedofworkprogress.
• Keepcurrentonnewproductsandproductupdates. Perform other duties as assigned by management.
• Must follow all company safety policies and procedures and immediately report all accidents to a manager or supervisor.

• Possess effective communication skills in verbal, written and electronic to deal with customers, employees, vendors, and manufacturers.
• Ability to listen to customer needs and communicate with mechanics. Abilitytocreaterepairordersbasedonjobestimatedandcustomerneeds.
• Ability to sale service repairs to customers by providing complete estimate to customer. Schedulemechanicslaborbasedontimeallocatedandmaintainsjobperformanceoftechnician. Ability to meet project deadlines and maintain constant communication with customers, technician, and management.
• Maintain customer relations by following up with customers after work is complete. Collectpaymentonceworkiscompleteandfinalizerepairordersatendofcompletion. Knowledge of the software CDK
• Strong written/oral communication, problem solving, and decision-making skills are required. Basic computer skills including Microsoft Word, Excel, and Outlook required .

Utility Trailer of Texas, Inc. is honesty and integrity. Our Mission is customer satisfaction through highest products and services. We are long term relationships that bring value to our partners. We aspire to a safe workplace and environment of growth and development for our employee family for today and future generations.

Position:
Service Advisor

• Prospecting cold calling, canvassing, and leveraging your territory and network to gather leads. Develop new client accounts for the Company through cold calls, working potential customer lists, contacting companies who previously rejected proposals, etc. Negotiate pricing levels according to Company directions to encourage business dealings with the Company.
• Achieveannualsalesandgrossprofitforassignedaccounts.
• Assistinthecollectionofpast-dueaccountstoensurethe
  
  Companyreceivespaymentsduefrom clients on a timely basis.
• Report market activity to management by monitoring and analyzing competitor’s price list and products.
  
  Makeproductrecommendationsforinclusioninthe Companyproductline.
  
  Proactively…