Account Executive, Personal Lines – West

About the Role

Artemis Insurance is seeking an experienced, licensed Personal Lines Account Executive to join our West Texas team. This is a unique hybrid sales and account management opportunity for someone who enjoys developing new business but also values building long-term relationships with clients.

Unlike a traditional commission-only sales role, this position offers a competitive base salary of $65,000-$70,000 plus 5% of agency fees collected
. The Account Executive will have opportunities to grow the book through new business and cross‑selling while also managing renewals, retention, coverage reviews, and ongoing client relationships.

The position may be performed remotely or on-site in Amarillo, Texas
. The Account Executive will also work closely with our Personal Lines service team, which provides administrative and service support.

• Respond to assigned inbound leads and new business opportunities.
• Conduct outbound sales and relationship-development activities to generate additional business.
• Assess client needs, exposures, and potential coverage gaps.
• Prepare competitive quotes and present insurance solutions and recommendations.
• Guide prospective clients from initial contact through quoting, closing, binding, and onboarding.
• Identify opportunities to cross‑sell additional Personal Lines products and round out client accounts.
• Build relationships that generate referrals and additional opportunities.
• Maintain consistent follow-up on open sales opportunities.

• Manage the renewal process for assigned Personal Lines clients.
• Conduct proactive renewal outreach and coverage reviews.
• Review upcoming renewals for premium changes, coverage needs, carrier changes, and potential retention concerns.
• Reshop accounts when appropriate based on client needs, pricing, underwriting considerations, or retention risk.
• Present renewal options and recommendations using a consultative approach.
• Identify opportunities to improve coverage and expand client relationships during the renewal process.
• Proactively address accounts that may be at risk of leaving the agency.
• Work toward established retention goals while ensuring recommendations remain appropriate for each client's needs.

• Serve as a primary licensed point of contact for assigned Personal Lines clients.
• Build and maintain long‑term client relationships through responsive and knowledgeable service.
• Assist clients with coverage questions, policy changes, billing concerns, renewals, claims questions, and other insurance needs.
• Conduct annual and life‑event coverage reviews.
• Educate clients regarding coverage options and risk considerations.
• Process or coordinate endorsements, renewals, cancellations, applications, and other policy transactions.
• Maintain accurate and complete client and policy documentation.
• Resolve client concerns and escalating complex matters when appropriate.

• Partner with Personal Lines service team members to provide efficient and consistent client support.
• Utilize available service resources for administrative and transactional activities while maintaining ownership of assigned client relationships.
• Provide clear and complete information when service activities are delegated.
• Assist service team members with matters requiring licensed insurance knowledge.
• Maintain responsibility for ensuring client needs, renewals, and sales opportunities are effectively managed.

• Maintain current knowledge of Personal Lines carrier products, appetite, underwriting requirements, and eligibility guidelines.
• Work with carrier representatives and underwriters to identify appropriate placement solutions.
• Follow Company procedures, carrier requirements, and applicable insurance regulations.
• Ensure coverage discussions, recommendations, client decisions, and declined coverage are appropriately documented.
• Maintain accurate applications, policy information, and client records.
• Identify potential coverage, documentation, underwriting, or E&O concerns and escalating issues when appropriate.
• Maintain quality and accuracy…