Technician - Telecom

Overview

Primary Purpose

Field Telecommunications tech needed to support Pipeline Operations, Terminals and associated company assets.

• Responsible for maintenance and installation of telecommunications equipment in Amarillo, TX, and various telecommunication sites in the area and or district.
• Telecommunication equipment includes Microwave Radios, Industrial Wireless Systems, SCADA Communication Systems, VSAT, CDMA, Phone Systems, Digital Multiplexer, Office Networks (LAN/WAN), VHF Radio Systems, and associated equipment.
• Apply problem‑solving skills and break down complex problems to isolate outages and restore services.
• Work within a ticketing system to document resolution of telecomm outages, installations and repairs.
• Regularly and directly interface with a wide variety of people with tact, courtesy and professionalism, including but not limited to other employees, management, vendors, and customers.
• Schedule each work day for optimum efficiency for the greatest benefit to Kinder Morgan, and work with limited supervision.
• Required to carry a company‑provided cell phone and be available to respond during working and non‑working hours.
• Callout and unscheduled overtime is required and anticipated.
• May be required to work non‑traditional hours.
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general public.
• Maintain a regular, dependable attendance, and high level of performance.
• Write effectively, and understand verbal and written communications, including but not limited to email.
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully.

Travel is required, and a company vehicle is assigned for this job.

• High school diploma.
• Associate’s Degree in Electronics Technology.
• A minimum of four years experience actively working in electronic technology or telecommunications may be accepted as a degree substitute.
• Bachelor of Science in Technology or Engineering is a plus.

• Minimum of three years of direct and active work experience in telecommunications (Level II Tech and higher).
• Solid training in electronics or a thorough understanding of telecommunications through work experiences.

• Valid driver’s license with a satisfactory driving record.
• Transportation Worker Identification Credential (TWIC) required.

• Strong diagnostic skills and logical thought processes with the ability to identify and resolve various levels of telecommunications issues.
• Proficient with Microsoft applications (Word, Excel, Outlook, Visio).
• Strong written and verbal communication skills, including attention to detail in documentation.
• Excellent customer service skills, able to effectively communicate and work with all levels of management, employees, and external customers.
• Ability to work with a team, take direction from supervisors, focus attention to detail, follow work rules, and adhere to established work schedules.
• Strong analytical skills and logical thought processes, with ability to quickly think and provide support for emergency operations.
• Ability to organize and prioritize daily work, maintain confidentiality as necessary, and work effectively with minimal supervision.
• Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast‑paced environment.
• Consistently positive attitude, ability to handle negative or conflicting situations in a logical and professional manner.
• Highly self‑motivated with the ability to perform required and expected duties with little or no direct supervision.
• Ability to perform all essential functions of the job.
• Job level commensurate with experience and skill level.

• Must be able to safely lift and carry up to 40 pounds, waist high, on a regular basis.

• Location:
  
  Amarillo, TX.
• 70% outdoor work.
• Callout and unscheduled overtime required and anticipated.
• Travel required and anticipated; a company vehicle is assigned for this job.

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