Operations Agent - AMA; Part-Time

Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Ground Operations

For external applicants only:
Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Texas. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, or in person and not selected for the Operations Agent position at AMA within the last 12 months.

• Pay of $21.01 per hour, with potential future increases per collective bargaining agreement wage scale.
• Opportunities for overtime and shift premiums.
• Fly for free on any open seat on all Southwest flights (eligible dependents too).
• Southwest will help fund your Retirement Savings Plan, including a dollar-for-dollar 401(k) company match up to 10% of eligible earnings.
• Potential for annual profit‑sharing contribution in the Southwest Retirement Savings Plan.
• Competitive health insurance for you and eligible dependents.
• Health plan coverage options start from first day of employment, with 30 days to select and enroll; coverage retroactive to first day.

Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and help flights run smoothly. You’ll help customers board, check flight details like weight and balance, and talk with other airport teams to keep things running smoothly. Every day you’ll keep flight schedules on track and ensure customers feel cared for and crews have what they need.

If you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big.

• This is a part‑time opportunity (32 hours over 5 days, schedules determined by seniority‑based bidding).
• New hires complete 4–6 weeks of training (~8 hours of classroom or on‑the‑job training each week).
• After training, part‑time new hires work 6.5‑hour shifts over 5 days, with potential for mandatory overtime.
• Work schedules may include early mornings, late nights, weekends, holidays; mandatory overtime possible with shift trade options.
• U.S. citizenship or current authorization to work in the U.S. required; no sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Provide friendly service and maintain positive relationships with all internal and external customers.
• Work cooperatively to ensure company success.
• Coordinate ramp, operations, provisioning, and servicing of aircraft to ensure on‑time departures.
• Operate in airport operation office, gate area, jetways, and air freight facilities, exposed to variable weather and machinery noise.
• Open and close stations; advise Dispatch.
• Handle Station AMS and radio communications as needed.
• Coordinate loading/unloading of aircraft and monitor ramp activities.
• Operate boarding bridge, coordinate boarding/deplaning customers.
• Work with Gate Agents to expedite check‑in, collect boarding passes, verify boarding counts.
• Check baggage; use jetway stairs to move items from jetway to ramp.
• Submit irregularity reports; verify cargo and mail handling.
• Compile statistical reports from trip papers; operate flight information display systems.
• Maintain uniform and professional appearance per company regulations.
• Provide support and special tasks as delegated by supervisor.
• Ensure ground security and adherence to security procedures.
• May perform duties of a Freight Agent (see Freight Agent PAQ).
• Meet physical ability requirements.
• Perform additional duties as directed by leadership.