Hotel Receptionist Salutation Hotel

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-Ambleside Salutation Hotel role at Classic Lodges Hotels
.

The Ambleside Salutation Hotel & Spa are looking for a new team member to join our existing team.

• Straight Shifts (40 hours over 5 days)
• Up to 6 weeks annual holiday
• Uniform Provided
• Meals on duty
• Free use of leisure facilities
• Gratuities Paid Monthly

• Greet and welcome guests as they arrive at the hotel
• Check guests in and out, ensuring a smooth and efficient process
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and resolve any issues or complaints in a professional manner
• Answer phone calls and direct them to the appropriate department or staff member
• Maintain accurate guest records and handle cash transactions
• Assist with administrative tasks such as filing, data entry, and email correspondence

• Excellent communication and interpersonal skills to provide exceptional customer service
• Strong organizational skills to handle multiple tasks and prioritize effectively
• Proficiency in using phone systems and other office equipment
• Attention to detail to ensure accuracy in guest information and transactions
• Ability to remain calm under pressure and handle difficult situations with professionalism

• Fluent in English, with strong verbal and written communication skills
• Excellent phone etiquette and customer service skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and problem-solving abilities
• Proficient in using computer systems (Guestline PMS) and software for reservations and guest management

Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.

• Shift Types: A mixture of Early Shifts, Middle Shifts and Late Shifts over 5 days.
• Job Types: Full-time, Permanent.
• Pay: £2,607.00 per month (Live-out). A live-in wage may also be available.
• Additional Pay:
  Tips.
• Other Benefits:
  Discounted or free food, Employee discount, Gym membership, On-site gym.
• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Hospitality