Reservations Agent

Job Title: Reservations Agent

Salary: £27,683.31per annum

Contract Type: Full-Time, Permanent. Part-Time opportunities may be considered for this position.

Hours: 39 hours per week

Live-in accommodation may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD
.

Step into the world of luxury hospitality at the Langdale Estate—an environment where exceptional service, refined guest experiences, and meticulous attention to detail defines everything we do.

As a Reservations Agent, you’ll shape the first impression of our hotels and leisure experiences, guiding guests through a personalised and seamless booking journey that reflects the quality and care of our brand.

You will play a key role in maximising revenue across our hotels, spa, dining venues, and premium self‑catering portfolio, ensuring every interaction embodies the warmth, professionalism, and excellence synonymous with the Langdale name.

• Respond professionally to phone, email, and online enquiries for hotel stays, spa treatments, dining reservations and self‑catering holidays.

• Convert enquiries into confirmed bookings through confident communication, upselling, and cross‑selling.

• Maintain accurate reservation records and guest preferences within the PMS.

• Provide clear, detailed information on estate facilities, packages, and local area highlights.

• Collaborate closely with Spa, Restaurant, Guest Services, and Operational teams to deliver a smooth and personalised guest journey.

• Achieve individual and team sales targets while managing inventory to maximise occupancy.

• Support Meetings & Events with initial enquiries and coordination of group booking changes.

• Communicate policies, deposits, confirmations, and waitlist updates clearly and accurately.

• Resolve booking challenges calmly, efficiently, and with exceptional guest care.

• Stay informed on room rate inclusions, offers, and packages to provide confident, knowledgeable service.

We’re seeking an individual who is passionate about luxury hospitality and motivated by the opportunity to shape exceptional guest experiences. You will bring:

• A collaborative spirit and the ability to work effectively within a small, dedicated team

• Composure under pressure and confidence in managing multiple priorities simultaneously

• Excellent attention to detail and pride in delivering accuracy

• A guest‑centric mindset with a commitment to exceptional service

• Experience with hotel booking systems or similar reservation platforms (desirable)

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.

• Get fit for free with complimentary access to our Fitness and Leisure Facilities.

• Get fed for free with meals available in our staff canteen.

• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.

• Get a bonus of up to £300.00 with out Refer a Friend scheme.

• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.

• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.

• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

This role is based on‑site at Langdale Hotel and Spa, Ambleside, LA22 9JD
.

Staff accommodation or relocation support may be available for exceptional candidates.

All candidates must have the legal right to live and work in the UK at…