Brimstone Host

Job Title: Brimstone Host

Salary: £29,444.15 per annum

Contract Type: Permanent, Full-Time

Hours: 39 hours per week

Live-in accommodation may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD
.

Brimstone Hosts are passionate, energetic professionals dedicated to delivering exceptional, personalised guest experiences. As a Host, you will play a key role in the day-to-day operation of the hotel, acting as the first point of contact for guests, resolving enquiries and issues, and taking ownership of designated responsibilities.

A passion for hospitality, attention to detail, and a commitment to going above and beyond are essential to delivering the luxury service standards that define the Brimstone experience.

• Deliver outstanding, personalised guest service throughout every stage of the guest journey.
• Act as the primary point of contact for guest enquiries, requests, and issue resolution.
• Take ownership of assigned operational responsibilities and contribute to the smooth running of the hotel.
• Facilitate guest check-ins and provide tailored recommendations for local attractions, activities, and dining options.
• Create bespoke itineraries and assist with special requests to enhance each guest's stay.
• Maintain exceptional cleanliness and presentation standards with the support of our Housekeeping department.
• Assist with breakfast service with the support of our Kitchen team and ensure a welcoming dining experience.
• Restock and maintain the complimentary bar area to the highest standards.
• Consistently go the extra mile to exceed guest expectations and deliver a luxury hospitality experience.

• Warm, friendly, and genuinely passionate about creating memorable guest experiences.
• Naturally welcoming, with the ability to build rapport and make guests feel at home.
• Highly attentive to detail, ensuring exceptional standards are maintained throughout the guest journey.
• A proactive problem solver who can think on their feet and find effective solutions independently.
• Calm, professional, and resilient when working under pressure in a fast-paced environment.
• E xcellent at prioritising tasks and managing multiple responsibilities while maintaining high service standards.
• Confident in making decisions that enhance the guest experience and support smooth hotel operations.
• Strong communication and interpersonal skills, with the ability to engage positively with guests and colleagues alike.
• Flexible and adaptable, embracing the varied nature of a luxury hospitality role.
• Takes pride in going above and beyond to exceed guest expectations and deliver personalised service.
• A team player who is willing to support all areas of the hotel as needed.
• Passionate about hospitality and committed to delivering the luxury service standards that define the Brimstone experience.

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with out Refer a Friend scheme.
• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to…