Head Housekeeper

In the heart of the beautiful English Lake District, The Salutation Hotel is a fabulous place to work! We have a wonderful friendly & welcoming team, so come and see what we have to offer!

We are seeking an accomplished Head Housekeeper to lead and elevate our housekeeping operation. This is a pivotal leadership role, responsible for safeguarding the presentation, cleanliness, and overall guest environment across the hotel. It offers an opportunity to shape standards, develop a high-performing team, and contribute meaningfully to the wider guest experience.

As Head Housekeeper, you will take full operational responsibility for the housekeeping department, ensuring exceptional standards are consistently delivered across all bedrooms and public areas. You will lead from the front — setting expectations, inspiring your team, and driving a culture of pride, accountability and continuous improvement.

• Proven experience managing a housekeeping department, ideally within a quality hotel environment
• Strong, visible leadership with the ability to motivate, engage and develop a team
• A meticulous eye for detail and an uncompromising commitment to high standards
• A calm, solutions-focused approach in a fast-paced operational setting
• A passion for delivering exceptional guest service and genuine hospitality
• Excellent written and verbal communication skills
• Experience in training, coaching and developing team members
• Flexibility, resilience and a proactive mindset

• Leading and managing the housekeeping team to deliver consistently outstanding cleanliness standards
• Overseeing daily operations, room inspections and public area presentation
• Driving quality control processes and ensuring readiness in line with occupancy demands
• Monitoring and controlling stock levels of linen
  
  Reporting and coordinating maintenance issues efficiently
• Building team morale and embedding a culture of excellence and accountability
• Delivering structured training and supporting team development

This is a live out position. Live in could be available with a monthly deduction for accommodation.

• Generous employee discounts, including 25% off food and drink, plus friends and family discounts
• Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts
• Free uniform for Front of House team members
• Complimentary meals on shift
• Monthly gratuities
• Employee of the Quarter, with a £100 award
• Long service awards, including an invitation to the Classic Lodges Awards Ceremony
• Complimentary use of pool and spa facilities (where available at your hotel)
• 28 days holiday, increasing with length of service up to 33 days
• Learning and development opportunities, including apprenticeships, structured training, and clear career pathways