Reception and Accommodation Manager

Reception and Accommodation Manager

YHA Ambleside, Waterhead, Ambleside LA22 0EU

Permanent, flexible contract

25 - 42.5 hours per week

£13.63 per hour

Staff accommodation is available at a rate of £74.62 per week

Are you looking for a fun and varied job in hospitality management? YHA Ambleside are looking for a Reception and Accommodation Manager to support the Hostel Manager!

As a Reception and Accommodation Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Leading the team in providing excellent and consistent levels of customer service to agreed YHA standards
• Monitor and control expenditure within the reception function
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Managing the rota to ensure correct levels of staffing in reception
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence

Our Reception and Accommodation Managers are responsible for the line management of their teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of guests.

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team – experience of leading others, providing guidance to members of your team
• NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description .

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website .

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website .

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA

Job Title:

Reception & Accommodation Manager