Donor Relations & Alumni Coordinator

Job Summary

The Development and Alumni Coordinator supports the Advancement team through accurate gift processing, database management, donor reporting, keeping track of alumni relations and administrative coordination. This role ensures strong stewardship practices, assists with capital campaign and event execution, and equips gift officers with the information and logistical support needed to advance the institution's fundraising mission.

Principal Duties

• Process and record all gifts, pledges, and recurring donations; ensure timely and accurate gift entry and credit card processing.
• Generate and distribute acknowledgment letters and manage annual tax receipts.
• Maintain and update donor database records, including ongoing data cleanup, coding accuracy, and document scanning/filing.
• Prepare and distribute donor reports, mailing lists, and portfolio updates for gift officers.
• Provide administrative support for capital campaign initiatives, including tracking pledges, preparing materials, and supporting campaign logistics.
• Assist gift officers with travel preparation, including briefings, itineraries, donor research, and follow-up materials.
• Manage green slips, expense tracking, and departmental budget documentation.
• Support fundraising events through both administrative coordination and physical setup/breakdown assistance.
• Coordinate mailing lists and data pulls for publications, appeals, and donor communications.
• Ensure confidentiality, accuracy, and integrity in all donor and financial records.
• Serve as the primary point of contact for all alumni inquiries and communications.

To perform this job successfully, an individual must be able to perform each principal duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

Knowledge, Skills, & Abilities

Knowledge:

• Experience with CRM software strongly preferred
• Extensive knowledge of Microsoft Excel and Word, including mail merge
• General copying, scanning, filing (digital and hard copy), and organizing in an office setting

Skills

• Database/CRM management
• Exceptional relationship-building skills with the ability to manage and collaborate with others
• Excellent listening and communication skills (verbal and written)
• Strong attention to detail and ability to prioritize activities
• Excellent keyboard, computer, and telephone skills
• Critical thinking and problem-solving

Abilities:

• Ability to interact pleasantly and professionally with donors, staff, faculty, volunteers, students, and guests
• Ability to handle detailed work and multiple tasks, meet deadlines, and demonstrate a high level of accuracy
• Ability to handle multiple concurrent tasks and complete them promptly
• Highly trainable with the desire to learn new processes in a changing work environment
• Ability to exhibit a high level of confidentiality and discretion

Experience

• Bachelor's degree preferred
• 2+ years of administrative or development experience preferred
• Experience with donor databases/CRM systems strongly preferred

Working Conditions / Physical Demands

While performing the duties of this job, the employee must be able to:

• Remain in a stationary position 80% of the time
• Occasionally move about, inside the office, to access file cabinets, office machinery, etc.
• Constantly operate a computer and general office machines

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Trinity Requirements

Commitment to Trinity's vision, purpose, and values
Adherence to Trinity's Statement of Faith and Covenant