Corporate Receptionist

Job Details

Job Location:

Headquarters - American Fork, UT 84003

The Corporate Receptionist is responsible for delivering exceptional customer service to guests and visitors. This position is incredibly important to Thermo Works as this person is the face of our company and the first/last person to interact with our customers.

The Corporate Receptionist must represent Thermo Works with the utmost professionalism and highest quality of service.

• Greet and welcome visitors, customers, employees, and vendors with a smile and professional demeanor
• Promote a positive and welcoming front desk environment
• Answer and direct phone calls to appropriate staff
• Maintain a clean and organized front office area including keeping counters clear of clutter and boxes. Makes sure the physical appearance of the entrance and reception area projects competence and professional excellence.
• Follow opening and closing procedures for front desk
• Communicate with appropriate staff when the front entrance or other public areas need attention
• Notify appropriate staff when visitors arrive
• Direct deliveries (UPS, Fed Ex, USPS) to receiving dock
• Ensure customers are assisted promptly at the store by contacting a member of Sales or Customer Care teams
• Quickly become familiar with the company staff, organization and culture
• Assist the Customer Care team and other departments with administrative tasks as needed
• Personally projects the positive aspects of Thermo Works culture
• Perform other duties as assigned

• Excellent and assertive verbal, written and listening communication skills
• 2 - 3 years experience in a professional office environment in a similar position
• Professional demeanor and appearance
• Must be assertive, outgoing, personable and customer service-centric
• Proficient in Google platforms:
  Gmail, Google Calendar, Google Chat
• Must be a model of company loyalty and the highest standards of work ethics