Orthodontic Office Financial & Insurance Coordinator

Exciting opportunity to join our orthodontic team focusing on customer service, specifically overseeing patient financial accounts and payments in a fast-paced, efficient, warm and inviting office! Dr. Hyde has been successfully growing the practice at this location since 2009 and is a top rated local orthodontist. This is a wonderful rare chance to join our staff in this important position!

• Financial Presentations: Explain treatment costs, insurance coverage, and financing options clearly to patients and parents.
• Payment Plans: Set up customized contracts, collect down payments, and secure signed financial agreements with defined due dates.
• Insurance Management: Verify dental insurance benefits, submit electronic claims, track active claims, and follow up on preauthorizations or denials.
• Accounts Receivable: Monitor outstanding balances, post daily payments, and handle collection calls for overdue accounts.
• Record Keeping: Document all financial arrangements and conversations accurately in the practice management software. Review daily with the doctor any pertinent billing issues to resolve them quickly and efficiently.

• Experience: 1–3 years of administrative, financial, or customer service experience, ideally within a dental or orthodontic setting. Desire to learn and and progress is a must!
• Software Literacy: good computer and clerical skills are needed as we use cloud-based practice management software and patient messaging portals.
• Organization: High attention to detail with strong math and record-keeping skills. Thorough documentation of all conversations and understandings regarding patient payment arrangements. Punctuality and energetic and upbeat attitude to contribute to the positive office environment.
• Communication: Strong interpersonal skills to schedule appointments, answer and return phone calls, discuss money comfortably and maintain a welcoming demeanor. Needs a strong ability to get along well with co-workers and contribute to the success of the office.

Current employee in this position has all duties and responsibilities well outlined and organized and will train to make a smooth transition. Looking to hire asap for 7 hours/day for 4 days a week Mon-Thursday 7:30am-3:30pm. Competitive hourly pay with paid holidays and time off. Every Friday off.