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Call Quality & Operations Analyst
Job in
American Fork, Utah County, Utah, 84003, USA
Listed on 2026-08-04
Listing for:
BuyerLink, LLC
Full Time
position Listed on 2026-08-04
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Buyerlink, LLC is seeking a Call Operations Analyst to review recorded and live calls, analyze queue activity, and translate performance data into actionable insights that improve customer support efficiency and agent effectiveness. This in-office role in American Fork, Utah requires detail-oriented, analytical individuals who can translate metrics into coaching and process improvements.
You will monitor call flow, evaluate agent performance, and prepare leadership-ready reports to guide
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