Support Specialist

Payment Support Specialist (JN - American Fork, Utah

Salary: USD 18 - USD 20 per hour

Ultimate Staffing Services is currently seeking a dedicated and enthusiastic Payment Support Specialist to join their client's dynamic team in Utah. This role is perfect for individuals who thrive in a fast-paced environment and enjoy providing exceptional support to customers. As a Bilingual Payment Support Specialist, the candidate will be responsible for handling customer inquiries, managing payment processes, and ensuring a seamless customer experience.

• Respond to customer queries in a timely and accurate way, via phone or email, adhering to company policies and best practices.
• Work with customers using credit cards or bank checks for payments over the phone.
• Become an expert on the company system for end users.
• Help end-users set up accounts online on the company website.
• Use ticketing system to create, track, and/or update details on the specifics of client issues.
• Enter pertinent case data into the CRMs (Freshdesk) to track client issues.
• Determine the urgency of issues for each client case and elevate where necessary.
• Update internal databases with information about technical issues, internal process documentation, knowledge base articles, and useful discussions with customers.
• Share feature requests and effective workarounds with team members.
• Maintain general awareness of security and privacy policies.
• Report any security incident or suspected security incident to the company Incident Response Team.

• One year of experience providing customer support via phone and email.
• Bilingual in Spanish is a plus – but not required.
• Strong customer service skills with the ability to work independently or with minimal supervision.
• Organized, positive attitude, and a team player.
• Call‑center experience.
• Ability to work with others in researching and resolving issues and prepare reports for internal and external updates.

Monday – Friday 9AM‑6PM

Competitive hourly pay, ranging from $18 to $20 per hour.

The Payment Support Specialist will be an integral part of the support team, offering a crucial service to ensure customer satisfaction and smooth payment processes. This is a great opportunity for someone looking to grow within a supportive and dynamic work environment.