Success Program Manager

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands‑on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations.

This is your chance to join a cutting‑edge team that isn't just watching the world change, but actively building the technology that is changing it. We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it. A Top‑Tier Growth Company:
Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025. Innovative Leadership:
Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024. Product & Software Excellence:
We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

We are seeking a creative and high performing teammate to help build and deliver critical digital customer success programs and initiatives. The right candidate for this position is someone who works creatively, efficiently, and collaboratively to build and drive new and emerging digital success programs forward, navigating ambiguity with speed and confidence to ensure seamless & aligned program execution across cross‑functional teams.

Manage your book of business utilizing traditional CSM motions and digital programs to drive adoption, support the release of new products, and guide customers through multi‑year renewal processes. Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high‑potential accounts for upsell and cross‑sell opportunities.

Pursue multi‑year renewals and durable growth contracts with existing customers. Design and implement digital‑first programs aligned with stakeholder input, company goals, and customer needs to drive product adoption, customer retention, and expansion for our 1‑to‑many motion. Build workflows that connect customer success data with system reporting and metrics to move the company toward digital and scale programs that enhance customer success through automation, self‑service, and effective human touch models.

Drive client time‑to‑value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands‑on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize Live View Technologies' solutions. Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.

Stay up‑to‑speed on emerging industry direction and trends. Be seen as an expert consultant for all things digital success.

3‑5 years experience program management, digital experience, customer success, or related field. Experience and understanding of customer success concepts and principles — including segmentation, customer health scoring, product adoption methodologies, high/medium/low/digital touch tactics, CS subscription offerings, risk management & mitigation processes. Knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs. Renewals and account management experience is a plus.

Proactive problem‑solving skills and a customer‑centric mindset. Ability to…