Dental Treatment Coordinator​/Receptionist

The Dental Treatment Coordinator serves as a vital member of our dental team, acting as the primary liaison between patients and the dental practice. This role is responsible for guiding patients through their treatment plans, ensuring a seamless and positive experience while helping them understand procedures, costs, and payment options. The Treatment Coordinator plays a key role in supporting practice growth and patient satisfaction.

The Days we are looking for are Monday through Friday 7-2.

1. Patient Interaction:

• Communicate with patients regarding their treatment plans, answering any questions and addressing concerns.
• Explain dental procedures and associated costs in a clear, compassionate, and professional manner.
• Serve as the primary point of contact for patients requiring detailed treatment planning and follow-up.

2. Treatment Coordination:

• Collaborate with the dental team to review patient charts and ensure the accuracy of recommended treatment plans.
• Schedule appointments and coordinate treatment timelines for patients.
• Ensure patients fully understand their treatment options and associated timelines.

3. Financial Discussions:

• Provide cost estimates for treatment plans and explain available payment and financing options.
• Work with patients to create customized financial plans that align with their budget.
• Verify insurance benefits and assist with pre-authorizations and claims processing.

4. Administrative Duties:

• Maintain accurate and up-to-date patient records in the practice management system.
• Follow up with patients on treatment acceptance, pending decisions, and unscheduled procedures.
• Track treatment plan acceptance rates and prepare reports for practice management.

5. Customer Service Excellence:

• Deliver exceptional customer service by building relationships with patients and ensuring their comfort throughout the treatment planning process.
• Handle patient complaints or concerns professionally, escalating to management if necessary.

• High school diploma or equivalent (associate degree or relevant certifications preferred).
• Previous experience in dental or healthcare coordination, front office administration, or a similar role.
• Strong knowledge of dental terminology, procedures, and insurance processes.
• Proficiency in dental practice management software (e.g., Dentrix, Eagle Soft, or Open Dental). We use Open Dental.
• Excellent interpersonal and communication skills, with the ability to build rapport with patients.
• Strong organizational and multitasking abilities, with attention to detail.
• Problem‑solving skills and a proactive attitude toward assisting patients.