Patient Registration Representative

On‑Site: Intermountain American Fork Hospital, American Fork, UT

Your scheduled shift: Monday, Friday, & Saturday: 8:00 AM – 6:00 PM

Are you passionate about helping people during critical moments while building a career in healthcare customer service
? We are the leading provider of technology‑driven solutions that transform patient experience and financial performance of hospitals and medical groups. As a Patient Registration Representative, you will be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care.

Pay: $16.00 – $21.10 per hour (base).

• Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk a plus (not required).
• High School Diploma or GED.
• Ability to pass background check, drug test and meet vaccination requirements.

• Experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.

• Make a real difference:
  Patients lean on you for support and reassurance.
• Learn healthcare from the ground up: from insurance basics to hospital workflows.
• Fast‑paced, never boring: you’ll move between systems, phone calls, and in‑person interactions.
• Supportive team environment: teammates and leaders want to see you succeed.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The company’s employment practices shall not be based on any protected characteristic. We are committed to providing a workplace free from harassment based on any protected category.