Success Program Manager

** ABOUT LVT
** is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.
** RESPONSIBILITIES
* ** Manage your book of business utilizing traditional CSM motions and digital programs to drive adoption, support the release of new products, and guide customers through multi-year renewal processes.
* Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high-potential accounts for upsell and cross-sell opportunities. Pursue multi-year renewals and durable growth contracts with existing customers.
* Design and implement digital-first programs  aligned with stakeholder input, company goals, and customer needs to drive product adoption, customer retention, and expansion for our 1-to-many motion
* Build workflows  that connect customer success data with system reporting and metrics to move the company toward digital and scale programs that enhance customer success through automation, self-service, and effective human touch models.
* Drive client time-to-value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands-on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize Live View Technologies' solutions.
* Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.
* Stay up-to-speed on emerging industry direction and trends. Be seen as an expert consultant for all things digital success.
** QUALIFICATIONS
* ** 3-5 years experience program management, digital experience, customer success, or related field.
* Experience and understanding of customer success concepts and principles — including segmentation, customer health scoring, product adoption methodologies, high/medium/low/digital touch tactics, CS subscription offerings, risk management & mitigation processes.
* Knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs
* Renewals and account management experience is a plus.
* Proactive problem-solving skills and a customer-centric mindset.
* Ability to analyze data and derive actionable insights.
* Excellent communication, collaboration, and facilitation skills with the ability to set priorities and execute without micromanagement.
* Comfortable facilitating demos and training in live and digital environments.
* Ability to drive team collaboration, act as primary interface between the customer and LVT
* Experience implementing and working with customer portals and customer success platforms.
* Ability to create branded, audience-appropriate learning materials such as slides, one-pagers, graphics, and step-by-step documentation.
* Proven ability to thrive in ambiguous, fast-paced, and minimally structured environments.
* Ability to travel up to 30% as needed
** WHY JOIN US
*** Founder-led and employee-driven company
* The opportunity to build a legal function
* Value centric decision making
* Both an economically stable and high growth environment (ask us how this is possible)
* The market leader in redefining how B2B does security
** BENEFITS
* * We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office.
* Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
* 401(k) With…