Geek Squad Senior Repair Technician

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world‑class employee and customer experiences while driving exceptional business results.

Internally, this role is known as a CIA Agent.

Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow‑up.

Communicate department goals and other important information to team members in a clear, accurate and timely manner.

Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.

Provide coaching to agents to develop their customer service and technology repair skills.

Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

1 year of experience in diagnosing and repairing PCs or consumer electronics.

1 year of customer service experience.

1 year of leadership experience, including coaching, training and recognition.

Experience working with Windows operating systems.

We’re committed to helping our people thrive at work and t Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well‑being

Best Buy is an equal opportunity employer.

Position Type:
Full time

Location/Region:
American Fork, UT (84003)