Internship | Customer Engagement

Company

Brain Storm is a B2B SaaS company that drives digital adoption and organizational change for outstanding companies around the world, including Pepsi Co, American Express, Land O'Lakes, Inc., Mattel, Inc., Panasonic, Merck Company, and more.

Join the award-winning Brain Storm team as an Engagement Coordinator Intern, working directly with customers to help them get real value from the Brain Storm platform. You'll build relationships with free account holders, helping kickstart the journey toward launching their first adoption experience, and help them move from "we have access" to "our people are actually using this." This isn't a passive role.

You'll be proactive, organized, and hands‑on — helping customers take action and build momentum with their user base.

• Proactively reach out to free account holders to understand their goals and help them get started
• Direct customers toward the resources for launching their first adoption program using Brain Storm
• Schedule appointments for an advisor to consult with the customer
• Monitor customer progress and follow up with encouragement and next steps
• Flag customers who may be good candidates for an upgraded engagement or paid account
• Collaborate with internal Brain Storm team members to share what you are seeing and learning

• Proactivity: You reach out, check in, and follow up without being asked.
• Communication: You can simplify complex ideas and help people feel capable, not overwhelmed.
• Organization: You can juggle multiple conversations and priorities at once without dropping the ball.
• Curiosity: You don’t need to know our product on day one, but you should love figuring things out.
• Reliability: You manage your workload effectively and follow through on commitments.
• Any experience working with people — customer service, tutoring, retail, coaching, coordination — is a plus, but not required.

Brain Storm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.