Service Outfitter

American Fork Store, 854 E 1100 S, American Fork, UT 84003, USA.

Are you a high‑energy retail or service sales professional looking for your next challenge? As a Customer Solutions Specialist, you’ll guide customers through their service visits and introduce them to accessories, upgrades, and packages that enhance their RV lifestyle. This fast‑paced, customer‑facing role offers clear goals, commission opportunities, and a path to long‑term career growth.

• Deliver a smooth, engaging service experience that builds trust and drives return visits
• Identify and recommend service bundles, accessories, and upgrades aligned with customer needs and RV usage
• Convert service visits into long‑term relationships and added sales opportunities
• Achieve and exceed monthly sales targets through high‑quality customer interactions

• Welcome and assist customers during service check‑ins and walk‑ins
• Proactively recommend relevant upgrades, add‑ons, and accessories
• Accurately quote prices and book service appointments
• Keep customers informed on their unit’s progress and any new opportunities
• Maintain timely and professional communication throughout the customer journey
• Use CRM and scheduling tools to track leads, appointments, and service outcomes
• Support team members and participate in ongoing sales and service training
• Leverage retail or service sales experience (automotive, powersports, or outdoor gear) as a plus
• Demonstrate strong communication and persuasion skills with a consultative approach
• Be highly motivated by commissions and performance‑based pay Excelling at multitasking in a dynamic, fast‑moving environment
• Exhibit a positive, professional demeanor and appearance
• Work well both independently and as part of a team
• Be available to work Saturdays
• Pass background check and drug test
• Show behaviors consistent with the Company’s Vision, Mission, and Values in all interactions

• Meet or exceed monthly service‑related accessory and upgrade sales goals
• Maintain a strong NPS (Net Promoter Score) through clear, positive communication
• Drive repeat business through excellent service and follow‑up
• Minimize scheduling errors and ensure smooth service transitions for customers
• Contribute to a high‑performing, team‑driven culture within the service department

• Product training and sales coaching
• CRM and scheduling software
• Clear commission structure and earning potential
• Supportive team environment with opportunity for advancement

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401(k) matching
• Company‑paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance on home, auto, RV, and specialty insurance products
• Incredible team culture

We are an equal opportunity employer and prohibit discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military‑friendly workplace. Many positions within our organization are transferable from previous military occupations.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.