Director of Client and Growth

Director of Client Experience and Growth

Job Title:
Director of Client Experience & Growth

Position type:
Full-time

COMPANY OVERVIEW:Since its beginning in 2004, Elase reshaped the aesthetics industry by creating a workplace that engages, elevates, and empowers its people. Just as our employees create an unforgettable experience for all who walk through our doors, we are committed to providing the benefits, pay, and development that allow you to have a great experience at work every day. We take immense pride in fostering an inclusive environment where all our employees can flourish and cultivate a culture of empowerment and mutual support.

JOB OVERVIEW: Elase Med Spa is hiring a Director of Client Experience and Growth— a new role and the company’s senior sales and client experiencecoachacross every location.

This position combines the operational acumen of a retail manager withadvancedsales skills anduses those abilities to train and inspire field teams.

This person develops the consultation and selling skills of everyone who interacts with clients:
Providers, Client Coordinators, General Managers, and Area Managers. They own the Elasesales and consultation methodology, teach and audit our operational and client experience standards in the field, and are accountable for the execution that produces same-spa sales growth.

They also understand theday-to-day operations ofspaand use that knowledge to  coordination with clinical quality expectations, thisjob coaches

Providers on the non-clinical side of the client visit — discovery, treatment plan presentation, cross-service referral, retail attach, membership conversion, and rebooking.

The role gives a huge opportunity to combine successful sales skills and training with expertprovidersalong withownershipandaccountability foractualresults.

This position reports to the SVP of Operations and travels upwards of 50% of the work schedule.

EDUCATION & EXPERIENCE

• Bachelor’s Degree required, emphasis in Business Administration, Marketing, or Finance preferred.
• 5+ years of experience in the creation and execution of multi-unit sales strategies required.
• Experience in learning techniques that are applicable to a diverse range of trainees.
• Extensive experience leading group training, role-play, and live demonstration on the floor in front of a team.
• 2+ years of experience managing retail, office, or similar client-facing team required.
• Advanced experience with Microsoft products, including Excel, PowerPoint, and Sharepoint required.
• Proven experience in the tracking, analysis and review of business metrics and sales trends.
• 1+ years of experience in a traveling operational role preferred.
  
  Familiarity with Zenoti or a comparable POS/EMR and practice management platform.
• Med spa or aesthetics industry experience strongly preferred; comparable multi-unit service or retail experience will be considered for a candidate with clear sales coaching capability.
• Experience in utilizing AI tools for efficacy and time management.

ESSENTIAL

SKILLS AND ABILITIES

• Demonstrated success coaching a consultative — not transactional — sales methodology, including teaching the shift from selling to prescribing required.
• A track record building a field sales team that measurably moved the numbers on conversion, rebooking, attach, or retention required.
• Multi-unit operations experience in a service, retail, or aesthetics business, with comfort working across many sites at once.
• Hands-on coaching skills — immediate, behavior-specific feedback delivered with clarity, empathy, and accountability.
• Excellent communication and storytelling abilities.
• Excellent time management and project management skills.
• Ability to interact and communicate with all levels of seniority.
• Passion for innovation and continuous improvement.
• Understanding of how provider presents options during clinical interactions and how the consultation-to-treatment-plan-to-retail flow works in an aesthetic setting preferred.
• Experience building skin care retail attach and skin service add-on revenue preferred.

ROLE RESPONSIBILITIES

• Own the sales methodology.Design, document, and continuously refine the structured consultation approach used across the full…