Hardware Support Specialist - Swing Shift (Remote

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations.

This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
• Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

LVT's Hardware Support Specialists are the technical backbone connecting our field service network to fast, effective repairs. On this small, high-performing team, you'll diagnose the mechanical and electrical issues behind every service call — guiding field technicians in real time using multimeters, battery diagnostics, and historical data on voltage, current, temperature, and relay states. This role suits tradespeople from automotive, electrical, or home-systems backgrounds ready to apply hands-on troubleshooting expertise from an office setting, delivering expert guidance without leaving the desk.

This role has two distinct phases, and both are requirements:

• Weeks 1–6 — Training, onsite: You'll work in person at LVT's American Fork, UT headquarters, 9:00 a.m. to 5:00 p.m., Monday through Friday, training alongside the full team.
• Week 7 onward — Fully remote, swing shift: Once training is complete, you'll work fully remote on a swing shift of 3:00 p.m. to 11:30 p.m., Monday through Friday.

This position also requires registering with the State of Utah as an Alarm Agent, which includes a federal background check and fingerprinting, separate from LVT's standard employment background check.

• Diagnose electrical and mechanical failures in real time using voltage, current, temperature, and relay-state data.
• Direct field technicians by phone through troubleshooting, root-cause identification, and resolution.
• Guide technicians through mechanical challenges encountered during installation or repair.
• Reference case history and diagnostic charts to resolve recurring or complex hardware issues.
• Identify and report the replacement parts needed to complete each repair.
• Document every technician interaction accurately and completely so the next person picks up a clear case.
• Resolve a high percentage of incoming requests independently once trained, escalating when a problem needs engineering input.
• Support technicians during evening hours, when field crews on later schedules depend on a responsive team behind them.

• Multimeter Proficiency: Comfortable using a multimeter to troubleshoot low-voltage DC systems. This role works on physical electrical and mechanical hardware, not computers or IT equipment.
• Hands-On Trade Background: Experience assembling or repairing mechanical and electrical components—automotive, electrical, HVAC, solar, appliance, or home-systems trades all welcome. No degree required.
• Self-Directed Problem Solver: Researches and resolves technical issues using manuals, training materials, and case history.
• Diagnostic Judgment: Able to distinguish a component failure from a configuration issue and commit to a call.
• Clear…