Hardware Support Specialist

About Lvt

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations.

This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations.

This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

LVT's Mechanical Electrical Support Specialists are the technical backbone connecting our field service network to fast, effective repairs. On this small, high-performing team, you’ll diagnose the mechanical and electrical issues behind every service call — guiding field technicians in real time using multimeters, battery diagnostics, and historical data on voltage, current, temperature, and relay states. This role suits tradespeople from automotive, electrical, or home-systems backgrounds ready to apply hands‑on troubleshooting expertise from an office setting, delivering expert guidance without leaving the desk.

This is an in‑office role based at LVT's American Fork, UT headquarters. This position also requires registering with the State of Utah as an Alarm Agent, which includes a federal background check and fingerprinting — separate from LVT's standard employment background check.

• Diagnose electrical and mechanical issues in real time using voltage, current, temperature, and relay‑state data
• Direct field technicians by phone through troubleshooting, root‑cause identification, and resolution
• Guide technicians through mechanical challenges encountered during installation or repair
• Reference case history and diagnostic charts to resolve recurring or complex hardware issues
• Identify and report replacement parts needed to complete repairs
• Document every technician interaction accurately and completely for case continuity
• Resolve a high percentage of incoming requests independently, escalating only when necessary

• Multimeter Proficiency:
  Comfortable using a multimeter to troubleshoot low‑voltage DC systems
• Hands‑On Trade Background:
  Experience assembling or repairing mechanical and electrical components — automotive, electrical, or home‑systems trades welcome
• Self‑Directed Problem Solver:
  Researches and resolves technical issues using manuals, training materials, and case history
• Diagnostic Judgment:
  Able to definitively distinguish between a component failure and a configuration issue
• Clear Communicator:
  Directs technicians confidently over the phone under time…