Control Room Team Leader

Control Room Team Leader

Location:

Amersfoort, The Netherlands

As the anchor of a 24/7 operation, the Control Room Team Leader provides day‑to‑day leadership, operational support, and escalation management within our Control Room team. The role combines operational duties with additional oversight responsibilities to ensure consistent service delivery, effective task management, and strong support for both customers and colleagues.

• Act as an additional escalation point for customer issues and more complex cases.
• Support team members with day‑to‑day queries and provide guidance where needed.
• Maintain close oversight of task completion, workloads, and priorities across the team.
• Improve visibility of outstanding actions and ensure follow‑ups are completed.
• Continue working operationally within existing shift patterns while taking on additional leadership responsibilities.
• Support consistency in processes, standards, and performance across the team.
• Provide an additional point of support for both customers and colleagues where escalation is required.

• Leadership:
  Ability to guide, support, and influence team members while maintaining strong working relationships.
• Communication:
  Clear, confident communication with customers, colleagues, and stakeholders.
• Problem‑Solving:
  Strong ability to assess issues, prioritise actions, and resolve escalations effectively.
• Decision‑Making:
  Capable of making sound, timely decisions in a fast‑paced operational environment.
• Attention to Detail:
  Ensures accuracy in task oversight, action tracking, and follow‑up.
• Team
  
  Collaboration:
  
  Works effectively with colleagues across shifts to maintain consistency and service quality.
• Customer Focus:
  Demonstrates a strong commitment to customer satisfaction and service excellence.
• Organisational
  
  Skills:
  
  Able to manage multiple priorities and maintain oversight of team workloads.

Full Circle has been supporting wind turbines for over two decades, providing independent technical maintenance and remote monitoring across Europe and beyond.