Regional Sales Manager Expand

Regional Sales Manager Expand
Position Summary

Thales is a leading provider of innovative CIAM solutions. We are dedicated to delivering cutting‑edge technology, seamless user experiences, and exceptional customer service to our clients. As we continue to expand our operations, we are seeking a highly motivated and results‑driven Regional Sales Manager to join our dynamic team.

Location :
Amersfoort DIS, Netherlands

As the Regional Sales Manager Expand for CIAM, you will be responsible for driving revenue growth and expanding market share within our existing customer base in Europe. You will collaborate closely with the marketing, product, and professional service departments to ensure the successful attainment of your sales goals. Your focus will be on cultivating strong relationships with key stakeholders in the CIAM within our customer installed base to expand business by promoting our innovative solutions and increasing our market presence in Europe.

Essential Functions / Key Areas Of Responsibility

Develop a deep understanding of our customers’ challenges and business ambitions and how our service portfolio helps them succeed.

Drive customer engagement and product adoption, solve minor issues quickly (escalate when required), and ensure we remain customers’ CIAM partner of choice.

Network with accounts and their trusted advisors from C‑level down to ensure we successfully execute customer blueprints and contribute to their strategic goals.

Identify and develop opportunities to assist clients with additional services.

Manage the contract renewal cycle and minimise customer attrition.

Ensure Service Management Agreements and Operational Agreements & Procedures are in place, and manage service delivery, SLAs, developments, professional service engagements, and the overall service experience.

Chorus Role(s)

In this impactful role, you are a bridge that links customers to our company. As a full member of the CIAM Expand Team, you’ll manage a variety of running accounts in Europe. Your portfolio is comprised of clients in different lifecycle stages and with diverging levels of buy‑in. It is up to you to foster win‑win relationships and ensure every stakeholder experiences exemplary service and feels heard and understood.

Your KPIs include retention, upselling, cross‑selling, and customer satisfaction, so you’ll need excellent consultative sales skills. You must rapidly develop a deep understanding of customers’ strategies and challenges, so you can map those to our propositions. While the basics are well covered, we are still fine‑tuning our smart contracting capabilities. Your take on that topic is much appreciated. Of note: the role is served with hard targets and uncapped bonuses.

Minimum Requirements

A BA/BS or, better yet, MSc and 5+ years of key account / service management experience (SaaS, PaaS, IaaS).

In‑depth knowledge of cloud computing, database, application and network technologies such as topologies, database concepts, multi‑tenancy solutions, etc.

C‑level sure‑footedness, exemplary communication and consultative sales skills, with the acumen to effectively mediate conflicts and foster honest dialogues.

You feel at ease leading and facilitating executive meetings and workshops.

You shine under pressure and effortlessly balance competing interests and priorities.

You thrive in a fluid environment, cherish autonomy, and always get the job done.

You’re fluent in English and Dutch and don’t mind travelling within Europe.

Familiarity with CIAM solutions and/or the security ecosystem would be an asset.

Preferred Qualifications

Demonstrated success in achieving and exceeding sales targets, managing deals, and building strong customer relationships.

Excellent communication, presentation, and negotiation skills, with the ability to articulate complex technical concepts in a clear and concise manner.

Previous experience selling cloud‑based security products.

Experience working in high‑paced sales environments.

University degree.

Seniority level
Not Applicable

Employment type

Full‑time

Job function
Sales and Business Development

Industries
Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing

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