Administrative Assistant II - Student Accessibility Services

Administrative Assistant II – Student Accessibility Services

Position Title:

Administrative Assistant II – Student Accessibility Services

• High school diploma or equivalent
• 3 years of related experience

• Experience in an administrative role; preferably in an educational setting
• Experience collaborating with internal partners to improve processes; ideally in an educational environment
• Demonstrated experience in complex calendar management and scheduling
• Demonstrated proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams
• Experience supervising and training employees

• Provide administrative support for SAS, including managing and maintaining the department email account
• Establish and maintain protocols to collect and distribute information from each area of the office for staff meeting agendas
• Communicate with outside parties requiring escalated meetings with senior staff, handling all non‑routine correspondence to ensure clarity in meeting types and connecting outside parties to the correct staff member
• Coordinate and manage incoming calls, emails, and visitors to the SAS office
• Order office and program supplies for SAS and process P‑card/T&H card transactions
• Coordinate and organize staff onboarding tasks, including onboarding schedules, ordering nametags, and business cards
• Communicate with other ISU departments to ensure coordination across campus
• Manage the office’s administrative processes, including scheduling appointments, prioritizing and arranging meetings for office staff, maintaining confidential records, and organizing files related to accommodations
• Manage and coordinate invoicing, travel arrangements, room reservations, and inventory of office supplies
• Serve as the main backup to the Exam Accommodations Center Coordinator and front desk student worker staff at the Student Accessibility Services main office
• Support in creating coverage plans for EAC, reception staff, and coordinators as needed for absences, leaves, or high‑demand service periods
• Oversee hiring and onboarding of student employees for SAS and the EAC; supervise all student staff for reception and handle any elevated cases
• Generate and analyze reports and provide coordinators with information they may need; assist with data management and reporting tasks such as compiling statistics to aid decision‑making processes

Student Accessibility Services partners with students, instructors, and the university community to remove barriers and support equal access to university programs, services, and activities. We ensure students with disabilities have access to educational opportunities while maintaining the academic and technical standards of the university.