Unit Secretary P

Unit Secretary

Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.

Unit Specific Position Responsibilities

• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients.
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability.
• Maintain hard copy patient records.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Medical record filing.
• Adjusting schedules and reporting OB information to partnering facilities
• Variety of job-related duties

Required Qualifications (Including any licensure, certification, education):

• Ability to maintain effective and tactful working relationship with the general public.
• Ability to perform clerical tasks with a considerable degree of speed and accuracy.

Organizational Requirements:

• Maintain stroke education per regulatory requirements.

Preferred Qualifications:

• High school diploma or GED

Required Knowledge,

Skills & Experience:

• Ability to effectively communicate with patients, staff and physicians.
• Knowledge of basic arithmetic, algebra and geometry, and their applications
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Knowledge of general office practices, procedures, and equipment.
• Moderate to advanced typing and/or computer keyboard skills.
• Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.
• Ability to deal tactfully with the public and co-workers.
• Ability to handle confidential work with discretion.

Preferred Knowledge,

Skills & Experience:

• Exposure to or background in medical terminology.